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FAQsUpdated 3 days ago

Shipping offers shown on our website apply to US Domestic 

How can I track my order? 

Login to your account and view your orders. once your order is shipped you will be able to track your order. 

What is processing time and how does it impact my order?

  • We make every effort to process your order within 2 business days (Monday-Friday) from your order date. Extended processing times may occur during new product launches and the holiday season. 

Tracking your order:

  • To track your order’s processing and shipping status, check the orders tab in your account. Once your order has been shipped, you will receive a shipment confirmation email. Please allow 1-2 days before tracking updates.

Can I ship to Alaska, Hawaii, Puerto Rico, and US Territories?

  • Absolutely, but it may take a little longer to get there, and based on our costs, its costs more. Please allow 4-9 business days for shipments to Puerto Rico and US Territories. We currently do not offer expedited service to these locations.

What are the shipping restrictions?

  • P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed shipping. Our suggestion is to select standard shipping as a preferred shipping method.

What are the shipping charges for returning an order?

  • If for any reason you are not satisfied with your order, domestic orders can be returned free if your return is initiated within 21 days of purchase, return shipping is on us for US customers.
  • Canadian returns are subject to a flat rate return label fee of $15 USD for returns and $10 USD for exchanges due to international shipping costs.

Will I have to sign for my package?

  • We do not require a signature when we ship your package. However, the driver might decide to ask for a signature, which is at his or her discretion. It is recommended that you choose a secure shipping address to ensure your product is received and delivered in a timely fashion.
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