Return PolicyUpdated 3 months ago
If you’re not 100% satisfied with your purchase, you can return your item(s) for a cash refund, exchange or store credit.
We are happy to provide you a cash refund within 45 days and store credit or exchange within 90 days.
If you discover your purchase contains a damaged or defective item within 365 days of purchase, for quality assurance and documentation purposes, we will request photos of the item and a description of the issue, before sending a replacement of your purchased item free of charge.
Returns or exchanges are accepted on Ever skincare products used up to empty bottle if unsatisfied with the product. Sale items as marked, Display Items, Business Supplies, and any markdowns are Final Sale and cannot be returned or exchanged.
- Canadian returns are subject to a flat rate return label fee of $15 USD for returns and $10 USD for exchanges due to international shipping costs.
To return your items to Ever Skincare, simply:
- Submit a return request here.
- Place your items to be returned with your packing slip in a box.
- Affix your return shipping label to the outside of your box.
- Place the box in your mailbox, take it to the local Post Office, or schedule a time with them to have it picked up from your doorstep.